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Return and Refund Policy

  1. Customer is responsible to inspect the conditions of the item once received.
  2. In the events where Customer receive damage goods and request for return, Olive House will only accepts the return request if:
  3. The product delivered is different from the products ordered.
  4. Defect on the products in terms of label and content of the products with the cap sealed.
  5. Broken products due to poor wrapping services.
  6. Customer must contact the Agent directly within 3 days of receiving the order via WhatsApp/SMS and to provide information namely:
  7. Information of Customer:
    1. Name
    2. Address
    3. Phone number
    4. Complaint
    5. Attach photo of damage
    6. Receipt of purchase
    7. Return postage slip
    8. Customer must return the product to Olive House Agent and the Agent will reimburse the shipping fee to Customer.
    9. Please note that Agent will not accept returned items if there is any sign of unnatural opening and unseal. In such circumstance, the shipping cost will not be refunded and we will not replace the products. The return/exchange will be awarded in form of product replacement and NO cash that can be redeemed.
  8. Any complaint will not be attended after 3 days expires.
  9. Upon receiving the goods, Agent will inspect the damage and if the damages meet the requirements, Agent will replace the damage goods through postage services.
  10. Any enquiries, please contact Olive House Customer Care at 013-5000 157 / 013-5200 157.